Troubleshooting - my classes is not showing in my login

Created by Customer Support, Modified on Thu, 6 Mar at 6:54 PM by Customer Support

This article will help you troubleshoot issues with staff not seeing any classes in using their login.

Here are the things that you need to check:

Step 1- Under the Add/Edit page, make sure that the teacher is assigned to the specific classes

Step 2 - Go to team under Settings and click on User types.

Make sure that the teacher's user type has not been changed (it should be a user type that is ticked as "Is Teacher").

Step 3 - To check what is enabled for this user, click on “Manage Access” beside the user type.

Step 4 - Tick on the boxes beside the feature that you want the user to access.

The example below shows features for the Teacher user type.

Step 5 - Check if that user has access to that class location.

Note: A lead teacher can see all classes for a specific location.

To set up a lead teacher, you must include the word lead in your user type.

As for the teachers, click the Allowed location tab in the user type set-up.

Ensure that users are ticked for the specific location you want them to have access to. That user will be able to see ALL classes for that specific location.

NOTE: There are instances where a user has 2 logins, a teacher and a manager login.

If the user is using a manager login, make sure that the user type is not ticked as a teacher for her manager login like the example below.

It should be Is Teacher = NO

If she also teaches, she will need a second profile as a Teacher.

She would just log in via the manager login, but the teacher one can be a dormant login that is just used to assign her as a teacher of a class.

As she will have two profiles, she can just use a dummy email for the dormant teacher profile.