Common Questions About Our Apps
1. Do branded apps cost more?
Yes, there is a setup fee and an ongoing subscription fee for a branded app.
2. Do customers need to update the app themselves?
It depends on the person’s device settings. Many people have auto-updates turned on. Others may need to go into their app store and press the update button to get the latest version of the app.
3. Are the username and password the same for the portal and the app?
Yes, it’s the same.
4. Are the features between the portal and app the same?
For the most part, yes. However, there are a few differences between the app and the portal. Some options may only be available in one.
For the latest information on differences between the portal and the app for customers, please check here.
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