How to edit/update an existing direct debit schedule (Ezidebit)

How to edit/update an existing direct debit schedule (Ezidebit)

If you are using First Class direct debit integration with Ezidebit, this article explains how you can adjust and edit the existing direct debit schedule.

It's important to remember that a scheduled direct debit payment is generally linked with an invoice and that changing a direct debit payment will not change the variables of that invoice other than the amount that is to be collected and applied as a payment to that invoice.

There are two places where you can update a direct debit schedule

1. On the customer profile within the direct debit tab

2. On the Ezidebit report

You may need to edit the date parameters to display the information you are looking for in these areas.

Within these areas, there are a number of features available to help you adjust or manage existing direct debit scheduled payments.

We outline these features below.

Voiding (deleting) a scheduled payment

You can delete an upcoming scheduled payment by using the void feature. Note, voiding one payment does not remove the whole sequence of payments. It will just delete the payment for the selected date.

Changing the amount of a scheduled payment

You can change the amount of a scheduled payment by using the edit feature. This will open a field where you can save and change the amount of that scheduled payment.

Editing the original scheduled invoice

If you are using direct debit for term based invoices, the full term invoice is split into direct debit installments. The successful payments for these direct debits assign to the invoice and pay the invoice off once the installments are completed.

If you want to edit the amount due for the term its important that you edit BOTH the direct debit scheduled payments as well as the invoice, otherwise you will end up with a  balance mismatch at that the end of the debit schedule. 

NOTE: A schedule invoice can only be edited via the payment list (payment summary). 

To edit the amount of a scheduled invoice, go to the payment list and use the edit button. 

Edit the invoice to reflect the new amount.

NOTE: When editing a scheduled invoice and direct debit schedule the order of making the edits is not important. You may edit the invoice first and then edit the scheduled payments or vice versa. 

How to refund a payment

You can refund a direct debit payment back to the customer's method of payment by using the refund feature. This may take 2-3 days for the funds to be returned back to the customer.

A refund will show up on the report as an additional line item with a different reference. (Usually starting with ADJ) 

NOTE: To refund from Ezidebit, you need to have funds available in your Ezidebit trust account.

If you get a message that there are no funds to refund from, you can wait until some funds have been collected.

Do's and Dont's

It is important to note that when using direct debit in First Class, that First Class is the matter in the relationship between the platforms. If you create a schedule for a customer directly in Ezidebit, First Class will have no reference to this payment and issues with the reconciliation of that payment will most likely occur.

Always make sure you set up schedules within First Class!